Cancellation policy
.1. Eligibility for Returns
We accept returns only in the following situations:
- You received a damaged or defective jewellery item.
- You received a wrong or different item from what you ordered.
- The jewellery received has a manufacturing defect.
- The product is significantly different from its description on our website.
For an approved return, the jewellery must be returned in its original condition, along with the original packaging, tags, certificates (if applicable), accessories, and invoice/order details.
2. Return Window
Return requests must be made within 7 days from the date of delivery.
Please contact us as soon as possible if you notice any problem with your jewellery.
Returns requested after 7 days may not be accepted, except where required under applicable law.
3. Jewellery Condition
For a return to be accepted, the item must:
- Be unused and unworn.
- Be free from scratches, stains, dents, or other signs of wear.
- Have all original tags and packaging.
- Include any certificates, pouches, boxes, or accessories supplied with the order.
We reserve the right to reject a return if the jewellery shows signs of wear, misuse, alteration, or damage after delivery.
4. Damaged or Defective Jewellery
If your jewellery arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.
Please send:
- Your order number.
- Clear photographs of the jewellery.
- A photograph of the packaging.
- A short video, if required, showing the issue.
Our team will review the issue and, if approved, offer a replacement or refund, depending on product availability and the circumstances of the case.
5. Wrong Item Received
If you receive an item different from what you ordered, please contact us within 48 hours of delivery.
After verification, we will arrange an appropriate resolution, which may include a replacement or refund.